Support contact
For questions about Dejzo, airport taxi transfers, payment status, route availability, or account support, use the contact information below.
Before you contact support
- For booking, open the official Dejzo channel and set your pickup and destination.
- For airport transfers, check the route pages and the fare shown by Dejzo before confirming.
- For payment questions, include the trip number, date, and payment method if available.
For airport transfer questions
Include the pickup location, destination city, hotel or apartment address, passenger count, luggage count and expected arrival time. This makes it easier to understand whether the route is a short Tirana transfer or a longer trip such as Durres or Vlore.
For urgent ride or payment questions, use the official Dejzo support channel rather than unofficial social links or copied contact pages.
What not to send
Do not send full card numbers, passwords, one-time codes, or sensitive account credentials by email. For payment or account issues, share only the trip reference, date, route and the safest contact details requested by Dejzo support.
If you are asking a general travel question, include whether you are landing during the day or late at night. Arrival time can change the best advice for airport pickup, route planning and driver availability. Clear trip details help support answer faster and reduce back-and-forth messages.